Right of Withdrawal under EU Consumer Protection Law
As a consumer, you have the legal right to withdraw from this distance contract in accordance with Directive 2011/83/EU on Consumer Rights, without stating any reason, within fourteen (14) days of receiving your order.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquired physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear and unambiguous statement. Please contact:
Fliperama
Owner: Alexander Ohler
Thurn-und-Taxis-Platz 6
60313 Frankfurt am Main, Germany
Email: [email protected]
Important: The above address is for official communication only. It is not the return address. The appropriate return address will be provided after approval of your request. Unauthorised or misdirected returns will be rejected and may be returned to sender at your expense.
Exclusions from the Right of Withdrawal
In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:
- Sealed goods not suitable for return for health protection or hygiene reasons, once unsealed
- Custom-made or clearly personalised items
- Goods inseparably mixed with other items after delivery
- Digital content not supplied on a tangible medium if performance has begun with prior express consent
- Items that pose a potential biological hazard due to use or direct contact
Effects of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs up to the value of the least expensive shipping method available at the time of purchase. This is in accordance with Directive 2011/83/EU, Article 13(2).
If you chose express or premium shipping options, the refund amount may be lower than your original payment. This is legally compliant and non-negotiable.
We may withhold the refund until we have received the goods or you have provided proof of return—whichever comes first. Refunds will be processed using the original payment method unless agreed otherwise.
You must return the goods within 14 days of notifying us of your withdrawal. You are responsible for return shipping costs unless the item is defective.
If your item is defective and verified as such by our team, we will fully refund your entire order including express shipping, and reimburse any return shipping costs or offer a free replacement.
You are liable for any diminished value resulting from handling beyond what is necessary to verify the nature, characteristics, and functioning of the goods.
Return Quota Policy and Abuse Prevention
While consumers have the legal right to return any product within 14 days without providing a reason, we reserve the right to deny future purchases if a customer initiates more than three (3) returns within the same calendar month.
This policy applies across all platforms where Fliperama operates (e.g. eBay, Etsy, Amazon, and fliperama.de). If multiple returns are detected across platforms, your name and associated addresses may be blacklisted for a minimum of one year or permanently if additional issues (e.g. chargebacks or fraud) arise.
After each return, you will be informed of how many return credits remain for that month.
If your address has been blacklisted due to previous abuse by another person or tenant, you may request removal by submitting official proof of residence (e.g. rental agreement, ID, utility bill) showing no relation to the previous individual.
For Packstations or PO boxes, unblocking is not possible. Return abuse sent to such addresses results in a permanent purchasing ban. Please order responsibly if using these services.
Important: This policy applies only to voluntary returns. If your item is damaged or defective (a rare occurrence due to our strict quality control), such returns do not count toward your monthly return limit. However, if evidence of abuse emerges, all returns may be retrospectively reviewed to determine future purchasing eligibility.