Right of Withdrawal under EU Consumer Protection Law
As a consumer, you have the right to withdraw from this distance contract under EU Directive 2011/83/EU on Consumer Rights in conjunction with applicable national civil law provisions, without stating any reason, within fourteen (14) days.
The withdrawal period expires fourteen (14) days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods.
To exercise the right of withdrawal, you must notify us (Fliperama, Owner: Alexander Ohler, Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main, Germany, [email protected]) of your decision to withdraw from this contract by means of a clear statement.
Important Notice: The address listed above is for official business communication only. It is not the return address. The appropriate return address will be provided individually upon approval of your withdrawal request. Returns sent without authorisation or to the wrong address will not be accepted and may be returned at your expense.
Exclusions from the Right of Withdrawal under Article 16 of Directive 2011/83/EU
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (e.g. underwear, hygiene items, medically intended prints)
- Custom-made or clearly personalised items
- Goods which, after delivery, become inseparably mixed with other items
- Digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent
- Items that could present a biological hazard due to use or direct contact
Effects of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day we are informed of your decision to withdraw from this contract.
We may withhold the refund until we have received the goods back or you have provided proof of having sent back the goods, whichever occurs first.
We will carry out the reimbursement using the same means of payment used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged fees for this reimbursement.
You must send back the goods within fourteen (14) days from the day you informed us of your withdrawal. The return address will be provided only after your request has been approved. Any unauthorised or misdirected returns will be rejected and returned to sender at your risk.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods if the loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.