Return Policy

Right of Withdrawal under EU Consumer Protection Law

As a consumer, you have the legal right to withdraw from this distance contract in accordance with Directive 2011/83/EU on Consumer Rights, without stating any reason, within fourteen (14) days of receiving your order.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquired physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear and unambiguous statement. Please contact:

Fliperama Germany
(operating under the legal name “Fliperama, Inh Alexander Ohler”)

Fliperama, Inh Alexander Ohler
Blasewitzer Str. 41
01307 Dresden
Germany

Email: [email protected]

Important: The above address is for official communication only. It is not the return address. The appropriate return address will be provided after approval of your request. Unauthorised or misdirected returns will be rejected and may be returned to sender at your expense.

Exclusions from the Right of Withdrawal

In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to:

  • Sealed goods not suitable for return for health protection or hygiene reasons, once unsealed
  • Custom-made or clearly personalised items
  • Goods inseparably mixed with other items after delivery
  • Digital content not supplied on a tangible medium if performance has begun with prior express consent
  • Items that pose a potential biological hazard due to use or direct contact

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs up to the value of the least expensive shipping method available at the time of purchase. This is in accordance with Directive 2011/83/EU, Article 13(2).

If you chose express or premium shipping options, the refund amount may be lower than your original payment. This is legally compliant and non-negotiable.

We may withhold the refund until we have received the goods or you have provided proof of return (whichever comes first). Refunds will be processed using the original payment method unless agreed otherwise.

You must return the goods within 14 days of notifying us of your withdrawal. You are responsible for return shipping costs unless the item is defective.

If your item is defective and verified as such by our team, we will fully refund your entire order including express shipping, and reimburse any return shipping costs or offer a free replacement.

You are liable for any diminished value resulting from handling beyond what is necessary to verify the nature, characteristics, and functioning of the goods.

Consumers and Business Customers (B2B)

For clarity, the statutory 14 day right of withdrawal described above applies only to consumers within the meaning of Article 2(1) of Directive 2011/83/EU and § 13 BGB. Business customers within the meaning of Article 2(2) of the Directive and § 14 BGB have no statutory right of withdrawal for distance contracts; any rights of return or cancellation in B2B transactions are purely contractual and subject to the German law on general terms and conditions (§§ 305–310 BGB). Merchants are also subject to the commercial duty to inspect the goods and notify defects without undue delay under § 377 HGB. Consumer information duties remain governed by Article 246a EGBGB. This clarification does not alter any consumer rights under the Directive or the BGB.

Return Quota Policy and Abuse Prevention

While consumers have the legal right to return any product within 14 days without providing a reason, we reserve the right to deny future purchases if a customer initiates more than three (3) returns within the same calendar month.

This policy applies across all platforms where Fliperama operates (e.g. eBay, Etsy, Amazon, and fliperama.de). If multiple returns are detected across platforms, your name and associated addresses may be blacklisted for a minimum of one year or permanently if additional issues (e.g. chargebacks or fraud) arise.

After each return, you may be informed of how many return credits remain for that month if you wish to know simply contact us, and please note this restriction would be specifically to new purchases, your right to return more than 3 items in a month is therefore not violated.

If your address has been blacklisted due to previous abuse by another person or tenant, you may request removal by submitting official proof of residence (e.g. rental agreement, ID, utility bill) showing no relation to the previous individual.

For Packstations or PO boxes, unblocking is not possible. Return abuse sent to such addresses results in a permanent purchasing ban. Please order responsibly if using these services.

Important: This policy applies only to voluntary returns. If your item is damaged or defective (a rare occurrence due to our strict quality control), such returns do not count toward your monthly return limit. However, if evidence of abuse emerges, all returns may be retrospectively reviewed to determine future purchasing eligibility.

Final Notes about Returns

We follow EU and German law when it comes to returns. Our unfriendly posture towards accepting future purchases from people who initiate too many returns comes from the inherent problems with returns which many customers are not aware of. To help you understand our reasoning we decided to leave some notes here:

  • A returned item loses its value, it is no longer new and can only be sold as used or recycled. Many items, especially those of small value, will never attract interest if they are used or returned.

  • Returns pose a biohazard risk to the employee handling and inspecting the item. A customer may have exposed the item to unknown substances or sickness related pathogens such as bacterial or viral infections. This requires masks, gloves and special disposal or disinfection procedures which include very high temperatures, chemicals and exposure of the item to specific UV wavelengths. We cannot take the word of any customer and we must always assume the worst case scenario as a responsible default procedure.

  • The law is unfair to businesses in a specific way. Even though the customer has to pay for the return shipping of non defective items, we still have to refund the entire amount including the "least expensive shipping method available" as mentioned previously. This means we are paying for the shipping from our warehouse to the customer and returning that amount out of pocket which is another loss to account for. Even if it is the cheapest option available it may very well be the one used and still another cost to bear on very small profit margins.

  • Logistics nightmare. The customer returns to a specific location. We must collect the item and forward it to a designated location with infrastructure and staff trained to handle returns. After disinfection and inspection we must assess whether the item is functional and can be resold as a used returned item at a discounted value. Some items may not be worth the added cost and complexity and may be recycled instead.

  • A recycled item is a complete loss plus the added cost to handle the return, which can even surpass the cost of the item itself. For a small number of items this becomes extremely expensive when the cost is broken down per item and, ironically, requires a large number of returns to lower the average cost per return. It is another numbers problem.

  • Promotes bad consumer behaviour. Despite some companies preferring to promote convenience over reason by accepting unlimited returns without consequences, it is a very bad practice because the consumer assumes this is fine and normal and does not learn about the consequences of these actions.

  • Environmental issues and carbon emissions. The complexity, the procedures required to handle returns safely and the losses involved account for far more emissions and material usage than would occur if abuse were kept in check. Recycling is also energy intensive. It requires disinfection, a site capable of separating and sorting materials, chemicals, machinery, energy, staff, procedures and logistics. Some edge cases cost more to recycle than a new item, so many companies quietly dispose without recycling.

  • All things considered you, the customer, can see how a return is a very undesirable situation from a business perspective. It puts a serious cost and strain on us which we must pass on to you by raising prices. Making items more expensive means fewer sales and less value for the customer. Everyone loses. With this strict anti return policy we safeguard our business, comply with all laws and remain fair to our loyal customers and to everyone.